Job Title: ACA, Individual & Medicare Account Manager

Job Type: Full-time Remote position – U.S.-based applicants only

About the Role:

We're Hiring: ACA, Individual & Medicare Account Manager

Are you passionate about helping people navigate insurance options? Are you looking for a career with purpose, flexibility, and growth potential? Join The Shields Agency, a woman-owned and led insurance agency that values service, strategy, and heart.

We’re looking for a motivated Account Manager to support clients enrolling in ACA, private individual, and Medicare insurance plans. This role involves quoting, guiding plan selections, and handling the enrollment process — all while building meaningful relationships with the people we serve.

Whether you’re experienced in insurance or just have a background in client service, sales, or similar industries — we want to talk to you.

 

What You’ll Do:

  • Help clients understand their insurance options across ACA, Medicare, and individual markets

  • Provide quotes and assist with enrollments (initial, renewal, or life change-based)

  • Support clients with follow-up questions, provider searches, and eligibility guidance

  • Maintain accurate client records and follow compliance guidelines

  • Build lasting relationships and contribute to our mission of empowering clients through education and thoughtful support

 

What We’re Looking For:

  • Prior experience in insurance, benefits, sales, or customer service preferred but not required

  • Strong communication, follow-through, and attention to detail

  • Comfortable learning new systems (we’ll train you!)

  • A genuine desire to serve and advocate for clients

  • Organized, proactive, and dependable

  • Ability to work independently with support from our collaborative team

  • Licensing Support Provided

  • Don’t have your Health Insurance License yet? No problem — we offer support for the entire licensing process, including study materials and exam prep. If you’re driven and willing to learn, we’ll help you get there.

 

Why Work With Us:

  • Hybrid work environment with some in-person team or client activities

  • Collaborative and inclusive team culture

  • Opportunity to grow with a mission-driven agency

  • Ongoing training and support — we succeed together

 

📍 Location: Hybrid — With occasional in-person requirements, U.S.-based applicants only

🕐 Schedule: Full-time

💼 Compensation: Hourly + performance incentives, based on experience

 

Ready to make a difference in people’s lives while building a rewarding career?

Apply below today and let’s talk.

Apply Here