Client Resource Center

Support, Contacts & Plan Resources — All in One Place

At The Shields Agency, we believe understanding your health coverage shouldn’t feel complicated. That’s why we’ve created this Client Resource Center—a central place to find carrier contact details, member portal links, and helpful tips to get your plan up and running smoothly.

Whether you’re activating your member portal, downloading a form, or verifying eligibility before your next appointment, these resources will help you stay covered and confident.

Activate Your
Member Portal

Your member portal is your gateway to managing benefits easily and securely. Once you’ve set up your account, you’ll have instant access to:

  • Plan details and benefit summaries

  • Claims and explanation of benefits (EOBs)

  • Digital Medical ID cards ready to use right away

  • Downloadable forms (available in Spanish when provided by the carrier)

About Your
Medical ID Card

A few key things to know about your medical ID card:

  • Physical cards typically arrive by mail in January.

  • Only the primary member’s name appears on the card.

  • The same card works for all covered family members.

  • Your digital ID card (found in your portal) can be used right away at appointments or the pharmacy.

Before You Schedule Care

Some plans work with multiple carriers. Because of that, provider offices may not always recognize the plan name right away.

To help things go smoothly:

  • Ask your provider to verify eligibility before your visit.

  • Give the office the carrier name listed on your ID card, not just the plan administrator.

  • Keep your digital ID card handy in case details are needed.

Taking these quick steps helps avoid claim delays or billing errors later.

Carrier Contact & Support

Below you’ll find carrier phone numbers, support links, and portal access information.
Each carrier’s section will include instructions for creating accounts, downloading forms, and checking claim status.

Iron Health

Care Guides (General Questions & Life Events)

📧 MemberServices@DetegoHealth.com

📞 (866) 815-6001

🕗 Monday–Friday, 7:00 AM–5:00 PM CST

Help with: General plan questions, Adding or terminating employees, and Qualifying life events (marriage, divorce, birth, adoptions, loss of coverage)


Claims, Precertification, & Case Mangement


How Providers Verify Eligibility:

For Iron Health member eligibility, providers should use the Detego eligibility lookup:

  1. Visit DetegoHealth.com

  2. Click Provider

  3. Select Eligibility

  4. Search using the member information listed on the ID card

Telemedicine

📞 (855) 226-6567

🕗 Available 24/7/365


Prescription Support - ScriptAide

📧 info@ScriptAide.com

📞 (866) 837-1515

🕗 Monday–Friday, 8:00 AM–5:00 PM CST

LifeX

To Activate:

  1. Visit employeewellnesshub.app

  2. Select Activate Your Account

  3. Choose Activate by Demographics

  4. Enter your information to complete setup

How Providers Verify Eligibility:

  1. Visit: https://benefithealthplan.com/providers

  2. Select Provider

  3. Click Eligibility

  4. Search using the member information listed on the ID card


For plan and portal support:

 Need help?

We’re here to help you make the most of your coverage—and keep your benefits working as hard as you do.